Return Policy

At OvrOne, we want you to shop with confidence. If you’re not completely satisfied with your purchase, we’re here to help.

We accept returns on eligible merchandise in its original, unused condition within 30 days from the date your order is delivered.

To start a return, simply contact us at: Email: info@ovrone.com Or visit our Contact Us page.

Refund Eligibility

To qualify for a refund:

• The item must be unused and in its original condition.
• Original tags must remain attached.
• The return request must be submitted within 30 days of delivery.

Refunds will be issued to the original payment method used during checkout.

Please note:

• Shipping and handling charges are non-refundable.
• Any additional service charges are also non-refundable.
• Refunds include the product price and any applicable sales tax.

Price Adjustments

If an item goes on sale shortly after your purchase, price adjustments may be requested within 14 days of the original purchase date.

How to Return an Item

1. Repack the item in its original packaging.
2. Ensure all original tags are attached.
3. Email info@ovrone.com with:
   • Your order number
   • Reason for the return
   • Clear photos of the product (if applicable)
4. Ship the package using a traceable shipping service and keep your tracking number for your records.

If you use our provided return label (where available), a $6 return shipping fee will be deducted from your refund.

Final Sale Items

Products marked as Final Sale cannot be returned, exchanged, or refunded.

Any unauthorized return of a Final Sale item will not be eligible for a refund.

Exchanges

If you would like a different size or style, please:

1. Return the original item following our return process.
2. Place a new order for the replacement item.

This helps us process your replacement faster.

Incorrect or Damaged Items

If you receive the wrong item or your order arrives damaged, please contact us within 7 business days of delivery.

Email us at: info@ovrone.com

Please include:

• Your order number
• A description of the issue
• Clear photos of the damaged or incorrect item

Once verified, we’ll arrange a replacement or issue a full refund where applicable.

U.S. Territory Returns

Customers returning orders from U.S. territories should use an insured and traceable shipping service.

If customs duties or taxes were charged, customers are responsible for contacting their local customs authority regarding any available refund.

International Returns

We gladly accept eligible international returns requested within 30 days of delivery.

Please note:

• Return shipping costs are the customer’s responsibility.
• Customs duties, VAT, and local taxes are non-refundable.
• We are unable to reimburse international shipping charges.

International Exchanges

International exchanges are not available.

If you need another size or product, simply:

• Return the original item at your own expense.
• Place a new order for the replacement.

Applicable shipping charges, VAT, customs duties, or local taxes may apply to the new order.

Lost Return Packages

OvrOne is not responsible for lost return shipments.

We strongly recommend using a fully trackable shipping service and keeping your tracking number until your return has been successfully processed.

Need Help?

If you have any questions regarding returns, refunds, or exchanges, our support team is here to help.

Contact: info@ovrone.com/Contact Us

We’ll be happy to assist you with your return request.